Comments on: Cox sucks

By: July

July — Mon, 09 Aug 2010 01:22:19 +0000

i work for century link,. if you want information on the internet in your area send me an email
( services@centurylink.net ) what ill do for you guys mention this post, and ill give you 30 days to try out before making a decision at no charge. $30 after for up tp 10 mbps plus those that are suffering from cox or clear internet i will give you $100 visa gift card that will cover any cancelation fees you might have with them.. just to ease yuor pain ;].. now in most areas we laydown fiber optics. send me an email or fax me your address to 1-866-542-2524 and ill let you know the speed available in that area..thank you and have a great weekend =]

By: Keith

Keith — Sat, 17 Jul 2010 19:16:08 +0000

Cox cable internet’s wonderful service:

1. I Called Cox to report slow internet and disconnect problems.
2. They could not resolve the problem from instructions over the phone so they sent a tech guy out to my home.
3. Tech guy shows up and determine that the problem is out in the street so he put a work order in and said that it should be fixed in about 2 days. He said he would call me on my cell phone when he finds out something.
4. A week later and still no call from the tech guy so I called Cox again.
5. They sent another tech guy out. He spent over 2 hour at my house. Took my modem to the box out in the large metal box (by the street) which is only next door and I ran an extension cord so he could have power. He hooked my modem directly to it. He determined that it was not my modem and it is this box by the street.
6. He put a work order in and said that it should be fixed in a couple of days.
7. A week later and I still have slow internet and disconnects. It is so slow that you can not even open any browser search pages. Sometime I can surf the internet but at dial up modem speeds.
8. My wife called Cox and demanded to talk to a manager. He looked on the computer and he told her that the work order is still open. After this talk, the manager said that he would call her back on her cell phone before the office closed and let her know what he found out.
9. The manager never called back.
10. The next day she called Cox and got another branch demanded to talk to a manager there. This manager also looked on the computer and he told her that the work order is still open. After this talk, the manager said that he would call her back on her cell phone before the office closed and let her know what he found out.
11. The manager never called back.
12. It is now the weekend and my wife said she is going to go over to Cox on Monday and talk to a manager in person.

By: Chris Moos

Chris Moos — Sat, 19 Dec 2009 00:29:04 +0000

JOJO:

What’s your problem? Why are you defending Cox? You seem pretty passionate about your hate for cablecards and people that don’t like Cox.

By: JOJO

JOJO — Fri, 18 Dec 2009 22:58:05 +0000

OK so first of all learn what the fuck you are talking about before you open your fucking mouth chris cable card technology was not something that any cable provider wanted they suck to make work properly(and yeah a tech needs to come and install it every time because they suck balls). get a fucking life and go outside and ride a fucking bike, read a god danm book, or flick around your cock for all i care just SHUT THE FUCK UP. if you don’t like cox get a fucking dish see if those assholes will support your retarded ass TIVO i think not.

By: dsparrow

dsparrow — Mon, 16 Mar 2009 16:55:09 +0000

I was so pissed at cox I threatened to paint COX SUCKS on my truck, I bought a new TV HD and received the BOX it was nearly 9months before it was wired correctly, Im talking about cable wire, every rep blamed it on the the previous rep, I found the techs eating my food, going thru my office and collecting my computer wires to take!!Looking thru my closets, bossing me around, digging holes in my back yard, I even stood with the phone in my had ready to dial 911 because I was so afraid of one tech then I decided to throw the caveman out and he argure and wouldn’t leave until I threatened to dial 911, you would think COX would have listened! Instead they treated me like I was nuts, finally I called my boyfriend to come home and deal with the techs, it was fixed with a few FUs and now I can watch my TV, now I’m just having issues with internet which is not so fast.

By: chrismoos

chrismoos — Wed, 04 Mar 2009 21:49:22 +0000

Honestly, Cox is still complete crap for me. In the past week or two there have been lots of outages from 11PM to 6AM for the internet.

You can read about it here:

http://www.dslreports.com/forum/r21960757-AZ-Statewide-VOIP-and-HSI-outage

and here:

http://www.dslreports.com/forum/r21960591-AZ-Connectivity-suddenly-dropped-out

By: Ken Ball

Ken Ball — Wed, 04 Mar 2009 04:10:38 +0000

Totally the same thing here. I call them when my upgraded download speed cable service is pulling a whapping 1.5 Meg. And the monkey on the other end of the line can’t figure out why. They keep telling me that speed test are not accurate, then how in the fucking hell are you charging me for the premium speeds of 15 meg DL speeds. I finely had a Tec come to the house, figured what the hell I will waste there time too. He told me that the node where I live is way over loaded and they need to open up a new one. Must be way to cheep too do that, because every night my DL speed drops to between 1.5 Meg and 4 Meg. I wish a law firm would take up a class action law suit on Cox. Any takers.

By: Cox informed

Cox informed — Wed, 25 Feb 2009 06:18:36 +0000

Reply to Chrismoos

Um just so you know I have worked at Cox and I want to let you know that it is their opinion that cable cards are a thing of the past and you need to get a digital cable box or DVR from them for you to get any real service. Basically customer support has two avenues when it comes to cable cards. One send a “hit” sort of like refreshing the signal, and sending a tech out. Of course sending a tech will cost up to $49.95 plus tax. In Cox’s opinion sorry cable card users you hav to fork over more money if you want to watch MadTV.

By: DUMP COX - QUIT gettin' SCREWED

DUMP COX - QUIT gettin' SCREWED — Fri, 20 Feb 2009 06:23:42 +0000

Dump cox. They provide consistently the WORST service. In the latest incident, I called before I purchased new hardware and they said it would be a one-time $20 activation fee. So I bought the hardware, then called Cox to activate and they said ok, no problem. But an hour later, I called back because it still wasn’t working and some bozo says that now they are going to have to charge me double per month because I have an extra modem–NO extra service mind you, just another $45 EXTRA EVERY MONTH, on top of the $45 I already pay. THESE PEOPLE ARE LIKE THE MOB, they get you cornered and see how much they can shake you down for. After years of getting abused, I am filing a complaint with whoever has governmental oversight of these FOOLS. The FCC and maybe the city council because they do some sort of licensing fee.

By: mike

mike — Thu, 22 Jan 2009 06:38:31 +0000

Not sure how similar this is with other services, but from what I understand that needs to be done is a transfer of service.

The problem arises when a person is trying to transfer a service, or account to a new address under a different name. This raises a red flag, and though no one will say this to you (because it could be a fraudulant transfer), they submit a request and a reason why a “technitian” has to visit the place. It’s an assumed installation visit, though it’s much more, it’s really a technitian visiting to make sure you are who you say you are and it’s your equipment and everything is legit. Once that has been verified. What we call “DOI” (day of install), will process the transfer of service/equiptment.

If you were to have kept the equipment and account under your name, and instead just did a transfer of service, I am sure everything would have went a lot smoother.

For the initial problem you were having where you could not pick up your own cable card, have it associated with an account at time of purchase, and install it yourself, sounds more rediculous, only if there is already active service in the house. In that case, I agree with you and Cox needs to re-think their practices.